Every purchase includes a warranty and a hassle-free return
policy, including the Charles 221.
We stand by our products and are committed to your satisfaction.
If questions or concerns arise, contact our Customer Service
Department at 877-878-9134, Monday - Friday, 9 AM - 5
PM EST. Friendly customer service representatives are available
to assist you.
For 221 by Charles:
We can ship via UPS, Federal Express, DHL, USPS. These
companies provide a variety of 3-day, 2-day, overnight and international
options to choose from. Once an order is processed, you
will receive a confirmation email and a tracking number, allowing
you to track your shipment in real time, as soon as it is available.
Orders received and approved before 3PM EST generally ship
the same business day, but please refer to your confirmation and
tracking information for the expected delivery date.
Our products are packed in anti-static bags & bubble wrap to ensure safe delivery.
We combine multiple items into one shipment whenever
possible to save on shipping time and costs. Orders may arrive in
multiple shipments, at no extra cost to you, due to our numerous
distribution points and vendor locations.
Please contact us at 877-
878-9134 or email us at email@example.com if you have any unique
We will do our best to accommodate your needs.